Refund policy
First pair of R.A.Ds? (Mainland US & UK only)
If you are purchasing your first pair of R.A.D footwear you are eligible for an extended 30 day free return policy from delivery – try them and if you are not entirely happy, return with no questions asked. Applicable once per type of shoe (once for ONE/ONE V2 and once for R-1s). Applied automatically.
Standard returns & exchanges
R.A.D® aims to ensure next-level customer satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) for an exchange or refund.
- Returns should be made within 14 days of order delivery, and the item must be in the original packaging with any additional items (e.g. extra laces)
- The returned item(s) must be unworn and in new condition. If any worn products are returned, they will be refused a refund.
- Footwear and Apparel can be exchanged once for free. After that a returns handling fee will apply.
- Returns from mainland USA will incur a returns fee of $7, returns from Puerto Rico, Hawaii and Alaska have a $25 fee. The fee will be automatically deducted from your refund.
- Socks cannot be returned.
- Allow up to 5 business days after we receive your return for the refund to be processed.
To start your return or exchange, visit our Returns portal:
RAD-GOBAL.COM/RETURNS
You will need the following:
- The order number as shown on your email confirmation (starts with RAD.US)
- The zip code that was used for your delivery address